Return & Exchange Policy
Products below ₹1500 – No return, only exchange available, No refund available.
Products above ₹1500 – Eligible for exchange, refund, gift card, or store credit only.
Items must be unused, unwashed, and in their original packaging with all tags intact.
Products purchased during sales, promotions, or customized orders are not eligible for return or exchange.
Damaged or Incorrect Product
If you receive a defective or incorrect item, notify us within 48 hours of delivery with supporting images/videos.
We will arrange for a replacement or a store credit upon verification.
Contact us at hello@prakatha.com or call 6291945006 for assistance.
Shipping Policy
At Prakatha, we ensure a smooth and efficient shipping experience for our customers. Please read the details below regarding our shipping timelines and policies.
Shipping Timelines
Order Processing: Orders are processed within 1-2 business days after confirmation.
Delivery Timelines:
Metro cities: 3-6 business days
Other locations: 6-8 business days
Remote areas may take longer, depending on the logistics partner.
You will receive a tracking link via email or SMS once your order is dispatched.
Shipping Charges
We offer free shipping on all prepaid orders.
Cash on Delivery (COD) may be subject to an additional charge, which will be mentioned at checkout.
For any further queries regarding shipping, feel free to reach out to us at hello@prakatha.com or 6291945006.
Happy Shopping with Prakatha!